Refund policy

Last updated: September 30, 2026

This policy applies to product purchases from Intricate Audio Inc. Please review it before placing an order. Nothing in this policy limits any rights or remedies available to you under applicable law.

1. Returns

You may request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused, in its original condition, and include its original packaging, accessories and supplied components.

To request a return, email sales@intricateaudio.com with your order number and the items you wish to return. Please contact us before shipping anything back so we can provide the correct return address and instructions. The return address may differ from our business mailing address.

The 30-day deadline applies to your return request. We will provide a reasonable shipping deadline with the return instructions. Please package the items securely and retain your shipping receipt and tracking information.

2. Return shipping and restocking fees

For an eligible change-of-mind return, you are responsible for return shipping costs, and a 10% restocking fee applies to the purchase price of each returned item after discounts and before taxes, where permitted by law.

If you purchase your own return shipping, we will not deduct that shipping cost again. If we arrange a paid return label, we will disclose its cost before you agree to use it and deduct that amount from your refund.

The change-of-mind conditions, restocking fee and return shipping charges do not apply where they would conflict with a legally required remedy. We do not charge a restocking fee for an item confirmed to have arrived damaged, defective or different from what you ordered.

3. Damaged, defective or incorrect items

Please inspect your order after delivery. If an item arrives damaged, appears defective or is incorrect, email sales@intricateaudio.com as soon as reasonably possible with your order number and a description of the issue.

Where reasonably available, include photographs of the item, packaging and shipping label to help us investigate. Keep the packaging while we review a shipping-damage claim. A missing photograph or delayed report does not, by itself, remove a non-waivable legal right.

We will investigate and arrange an appropriate repair, replacement, refund or other remedy in accordance with applicable law and any applicable warranty. We will provide return instructions and cover reasonable return shipping costs for an item confirmed to have arrived damaged, defective or incorrect.

4. Refunds

We will notify you after receiving and inspecting your return. If we decline a voluntary return or apply a deduction, we will explain the reason.

For an approved voluntary return, we refund the amount paid for the returned items, including applicable refundable taxes, less the disclosed restocking fee and any return shipping charge we arranged. For a full-order return, we also refund the original outbound shipping charge. For a partial-order return, we will explain any refund of original shipping charges before you proceed with the return.

Approved refunds will be issued to the original payment method within 10 business days after receipt and inspection, or sooner where required by law. Your bank or payment provider may require additional time to post the refund. If the original payment method cannot receive it, we will contact you to arrange an appropriate alternative.

5. Exchanges

Contact us to request an exchange. Exchanges are subject to availability and the applicable return conditions. We may arrange a return and a separate replacement order. Any price difference, shipping charge or applicable restocking fee will be explained before you agree to proceed.

6. Cancellations and other bookings

To request an order cancellation, contact us promptly. Available options depend on whether the order has been processed, shipped or otherwise fulfilled, the terms disclosed before purchase, and applicable law. If an order has shipped, the return process may apply.

Cancellation and refund conditions for custom work, installations, equipment rentals and event services are set out in the applicable quote or booking agreement before acceptance. This product return policy does not create an undisclosed non-refundable deposit or cancellation charge.

7. Warranties and legal rights

Any manufacturer warranty is subject to its disclosed terms and is in addition to rights against us that cannot lawfully be excluded. The 30-day voluntary return window does not shorten an applicable warranty or statutory remedy.

8. Contact us

Intricate Audio Inc.
Email: sales@intricateaudio.com
Telephone: 1-866-383-9944
Mailing address: 159 Flood Ave, Newcastle, Ontario, L1B 0L3, Canada