Terms of service

Last updated: September 30, 2026

1. Scope and contracting party

These Terms of Service govern use of https://intricateaudio.com and purchases, service enquiries and bookings with Intricate Audio Inc. (Intricate Audio, we, us or our), an audio and electronics business based in Ontario, Canada. They also contain the terms of the Intricate Audio Customer Service SMS program. Contact us at sales@intricateaudio.com or 1-866-383-9944. Business mailing address: 159 Flood Ave, Newcastle, Ontario, L1B 0L3, Canada.

By placing an order, accepting a quote or booking, or using the website, you agree to these terms to the extent they have been brought to your attention and are enforceable under applicable law. Please review them before proceeding and retain a copy for your records. Nothing in these terms excludes or limits a right, warranty, obligation or remedy that cannot lawfully be excluded or limited. This qualification applies to every section, including the Shopify relationship and liability provisions.

These terms are intended to form part of a purchase or booking when made available and accepted through the relevant checkout, quote or agreement process. A written quote, work order, rental agreement or event agreement may contain additional transaction-specific terms; agreed specific terms govern a genuine inconsistency for that transaction. Mandatory law always takes priority. SMS enrollment requires its own affirmative consent and is not created simply by using the website or accepting purchase terms.

2. Eligibility and accurate information

You must have legal capacity to enter the relevant agreement or valid authorization from a parent, guardian or represented organization. Provide accurate contact, billing, delivery and service details and keep any account credentials secure. If you act for a business, you must be authorized to bind it. Notify us of a suspected unauthorized transaction or account compromise promptly; this does not remove any rights you have under applicable law.

3. Product information, compatibility and availability

We aim to describe products and services accurately. Images, colours, specifications and manufacturer information can differ from an item's actual appearance or current specification. Ask us before ordering if a particular feature, vehicle fitment, electrical requirement or compatibility is essential. A general product listing does not replace the manufacturer's installation instructions or a written compatibility assessment for your specific application.

Availability and lead times can change, particularly for items supplied by a manufacturer or fulfilment partner. We do not substitute a materially different product without your agreement. If we discover a material error or cannot supply an ordered item, we will contact you about available options and refund amounts paid for items we cannot fulfil when the order is cancelled. This paragraph does not permit us to disregard an accepted agreement or mandatory consumer rights.

4. Pricing, payments and order confirmation

Prices are in the currency displayed for the relevant checkout or quote. Applicable taxes, shipping charges and any disclosed fees are shown or identified before you commit to the transaction. Your payment provider may apply currency conversion or other provider fees under its own terms. Offers and future prices may change, but an agreed price is not increased retrospectively without your agreement or another lawful basis.

You must be authorized to use the payment method you provide. We may use payment processors and verification services to process a transaction securely. If we identify a material pricing or listing error affecting an order, we will contact you promptly to explain the error and the available options. A correction does not authorize us to charge an additional amount without your agreement or disregard an enforceable transaction or mandatory rights.

An automated receipt acknowledges that an order was received; availability, fulfilment and delivery remain subject to the terms disclosed for that order and applicable law. We may request reasonable verification or decline an order where necessary because of suspected fraud, an unlawful request or an inability to fulfil it. If an order is cancelled and we have collected payment for unfulfilled items, we refund the amount due in accordance with applicable law and the relevant policy. Third-party financing is subject to the provider's separate approval, agreement and privacy notice.

5. Shipping, pickup and cross-border orders

Our Shipping Policy at https://intricateaudio.com/policies/shipping-policy forms part of the relevant product transaction. It currently allows up to three business days for processing, states that an email should be sent within five business days, and describes shipments as generally dispatched within five business days. These processing and dispatch estimates are not delivery guarantees. Any separately agreed firm commitment and mandatory rights still apply.

Local pickup is arranged in the Greater Toronto Area; wait for our confirmation of the date, time and location before travelling. If a flat-rate shipping charge needs adjustment, we recalculate it and obtain your approval before shipment. Under the current Shipping Policy, an order is cancelled and payment refunded to the original payment source after three unanswered contact attempts about that adjustment.

Orders outside North America require a custom shipping quote by email under the current policy. Where a cross-border order may incur import duties, taxes or brokerage charges, we identify the applicable allocation in the checkout or agreed quote before you commit; contact us before ordering if it is unclear. Customs or carrier delays may affect estimates. A tracking scan or this paragraph does not automatically remove our obligations for an undelivered or misdelivered order. Notify us promptly of a delivery problem so we can investigate.

6. Returns, cancellations, damaged items and warranties

Our Refund Policy at https://intricateaudio.com/policies/refund-policy governs product returns. It currently accepts returns up to 30 days after delivery when an item is unused and in its original condition, with return shipping costs and a 10% restocking fee deducted from the refund. These deductions apply to the voluntary return policy only to the extent permitted by law; they do not automatically apply to a legally required remedy for defective, misdescribed or undelivered goods.

For a damaged delivery, email sales@intricateaudio.com as soon as possible with your order number and a photograph of the condition, as requested by the Refund Policy. Reasonable evidence helps us investigate; failure to provide a photograph does not by itself extinguish a non-waivable legal right. Contact us before shipping a return so that we can provide appropriate instructions.

For a cancellation request, contact us promptly. The available options depend on the order's stage, the terms disclosed before purchase and applicable law. Manufacturer warranties, if offered, are governed by their disclosed terms and are in addition to any rights against us that cannot lawfully be excluded. Any transaction-specific return restriction must be disclosed before purchase and remains subject to applicable law.

7. Custom work, installations, rentals and events

Custom fabrication, installation, service, equipment-rental and DJ or event-production work requires an agreed scope, schedule and price. Deposits, cancellation or rescheduling charges, rental periods, damage responsibilities, access requirements and other material conditions must be disclosed in the applicable quote or booking agreement before acceptance. These website terms do not create an undisclosed non-refundable deposit or automatic charge for damage.

Tell us about relevant vehicle, equipment, venue or access conditions that may affect the work. Changes to scope, materials or cost require agreement before the additional work is undertaken. Use products and rented equipment according to the supplied instructions and agreed safety requirements. Responsibility for permits, venue permissions, insurance or event-related licences must be allocated in the specific agreement rather than assumed through a website enquiry.

8. Acceptable use and intellectual property

Do not use our website or communication channels for fraud, unlawful activity, harassment, malware, unauthorized access, interference with service, infringement of another person's rights, or extraction of personal information without authority. We may restrict access where reasonably necessary to address misuse or protect the service, while preserving your rights concerning an existing lawful transaction.

Our branding and original website materials belong to Intricate Audio or the relevant rights holder. You may use the site for its intended shopping and enquiry functions and retain material needed for your transaction. Other commercial reproduction or use of our branding requires permission, except where the law permits it. Third-party product names and trademarks remain the property of their owners.

Legitimate assistive tools and authorized purchasing or business tools may be used for the intended functions of the website. Automated access must not bypass security or access restrictions, overload the service, misrepresent authorization, or collect personal information unlawfully. You remain responsible for instructions you authorize a tool or representative to carry out, subject to applicable law.

9. Reviews and submitted material

Submit only material that you have the right to provide, and avoid including another person's private information. When you submit a review or other content specifically for publication, you give us a non-exclusive, royalty-free permission to display it, format it for the relevant channel and moderate it in accordance with applicable law and the platform's rules. You retain ownership of your content. This permission does not authorize publishing private support messages, using your likeness in unrelated advertising, or subscribing you to marketing.

We may remove unlawful, misleading, abusive or infringing submissions and moderate reviews according to published platform rules and applicable law. Do not submit confidential information through a public review or public comment. Private customer-service communications are handled under our Privacy Policy.

10. Third-party tools and external links

Our website may link to third-party websites or offer optional tools, payment services or financing. Those providers may have their own terms and privacy notices, which you should review before using their services. A link is not an endorsement of every statement, product or practice on the linked website. We do not control an independent provider’s website or service, but remain responsible for our own representations and obligations where applicable law requires it.

11. Relationship with Shopify

Intricate Audio Inc. is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Intricate Audio Inc. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Intricate Audio Inc., including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Intricate Audio Inc.

12. Privacy and Shopify hosting

Our Privacy Policy at https://intricateaudio.com/policies/privacy-policy explains our collection, use and disclosure of personal information. The store is hosted by Shopify, which processes information when you browse and purchase. Where enhanced services are enabled, Shopify may process information with data from your interactions with other merchants and Shopify to provide those services. Shopify and other providers may process information in other countries. Shopify's consumer privacy notice is at https://www.shopify.com/legal/privacy/consumers. Accepting these purchase terms is not a substitute for any separate privacy or marketing consent required by law.

Where applicable, Shopify may act as an independent controller of information processed for its own purposes. Information about Shopify privacy choices and rights requests is available at https://privacy.shopify.com/en. Our Privacy Policy describes how to contact us about information handled by Intricate Audio. Accepting these terms does not remove any privacy choice or right available under applicable law.

13. SMS program purpose and enrollment

The Intricate Audio Customer Service program provides customer-service and transactional SMS/MMS about your enquiries, requested quotes, orders, shipping or delivery, pickups, and service, rental or event bookings. Intricate Audio Inc. is the sender. Messages may be sent manually or automatically, and frequency depends on your interactions.

Where website SMS enrollment is offered, supply a mobile number you are authorized to use and actively select the optional SMS checkbox. The checkbox must not be selected in advance. Other consent methods, such as recorded verbal consent or a documented SMS opt-in, may be used when the message purpose and applicable disclosures are explained and valid consent is obtained. You can purchase, book or enquire without joining the program. Consent is limited to Intricate Audio and the message purposes stated at enrollment. Promotional messages require any additional consent required by law.

14. SMS withdrawal, assistance and charges

You may withdraw at any time by replying STOP to a program text or contacting sales@intricateaudio.com. We honour withdrawal and may send one confirmation message. Carrier blocking can prevent further texts until you use the provider's supported reactivation method, such as replying START. Reactivation alone does not authorize new message purposes; any required fresh consent must also be obtained. Tell us if the number changes or is no longer yours.

For assistance, reply HELP, email sales@intricateaudio.com, or call 1-866-383-9944. We do not charge a subscription fee for this program, but your carrier's message or data charges may apply. Carrier availability and delivery can vary; to the extent permitted by law, carriers are not liable for delayed or undelivered messages. Text messaging should not be used for an emergency or relied on as the only channel for a time-sensitive request. If you need another channel, contact us by phone or email.

Mobile information and SMS opt-in records are not sold or shared with third parties or affiliates for their own marketing. Providers and carriers may process information needed to operate the program as described in the Privacy Policy.

15. Website availability, warranties and liability

We use reasonable efforts to maintain our website and information, but cannot guarantee uninterrupted access or that every display is free of error. Website access may be interrupted for maintenance, technical problems or circumstances outside our reasonable control. We will communicate material disruptions to an accepted order or booking and address the affected transaction in accordance with its agreed terms and applicable law. Product and service warranties and remedies remain as described in the relevant agreement, our policies and applicable law.

To the extent a limitation is lawful, neither party is responsible for losses that are too remote to recover under applicable law. Nothing in these terms excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any obligation or remedy that cannot legally be limited.

For transactions with business customers only, to the extent permitted by law and except for the preceding exclusions or a different signed agreement, our aggregate liability arising from the relevant product or service transaction is limited to the amount paid or payable to us for that transaction, and excludes indirect or consequential business losses such as lost profits. This business-customer limitation does not apply to a consumer purchase or reduce any mandatory warranty, statutory cancellation right or privacy right.

16. Consumer rights, governing law and disputes

Nothing in these terms waives a right or remedy that applicable consumer, privacy or other law does not allow you to waive. If a provision conflicts with such a right, it applies only to the extent lawful. No mandatory arbitration agreement or class-action waiver is imposed by these terms.

Subject to mandatory rules applicable to you, the laws of Ontario and the applicable federal laws of Canada govern these terms. For business-to-business transactions, the parties submit to the courts of Ontario unless a signed agreement provides otherwise. Consumers retain any right to bring a claim in another forum available under applicable law. Contact sales@intricateaudio.com first if you would like us to try to resolve a concern; this is an invitation to resolve it, not a condition that restricts a legal remedy.

17. Changes, severability and notices

The version made available and accepted for your transaction governs that transaction unless we agree to a change or the law provides otherwise. We may revise these terms for future transactions and identify the revision date. Updates do not retrospectively remove an accrued right, create SMS consent or expand an existing consent.

If part of these terms is unenforceable, the remaining provisions continue to the extent lawful. A delay in exercising a right does not automatically waive it. Notices and questions may be sent to sales@intricateaudio.com; any legally required method of notice remains available.

These terms, the policies incorporated for the relevant transaction, and any agreed quote or booking agreement form the agreement for that transaction. This does not exclude a representation, disclosure, warranty or obligation that applicable law requires us to honour. A transfer of our business or agreement will not remove your accrued rights or reduce obligations owed to you; personal information remains subject to our Privacy Policy and applicable law.

18. Contact information

For questions about these terms, an order or booking, or the SMS program, contact:

Intricate Audio Inc.
Email: sales@intricateaudio.com
Telephone: 1-866-383-9944
Mailing address: 159 Flood Ave, Newcastle, Ontario, L1B 0L3, Canada.